At Glass Stone beads, we want to ensure your continued satisfaction with our products. We accept returns within 30 days of your order date, with a full refund of the retail price and any applicable tax paid. Return shipping is at the buyer's expense for returns requesting a refund. If you would prefer to exchange your purchase for another available item or request a repair, shipping will be on us. Please send a message with your order number, the email address you used to place your order, and whether you want a refund, exchange, or repair. We will approve or deny the request within 24 hours.